Refund/Cancellation Policy

*Refund/Cancellation Policy for OsiyanBeauty.com - Beauty, Refinement, Trust*

*1. Order Cancellation:*
   - Orders can be canceled within 24 hours of placement.
   - To cancel, log in to your account, go to the "Order History" section, and follow the cancellation prompts.
   - After 24 hours, the regular return policy applies.

*2. Refund Eligibility:*
   - Refunds are processed for canceled orders within the specified time frame.
   - Refunds for returned items are subject to the conditions outlined in our Return Policy.

*3. Refund Process:*
   - Canceled orders: Refunds will be processed within 5 business days to the original payment method.
   - Returns: Refunds for returned items will be processed within 7 business days upon receiving and inspecting the items.

*4. Partial Refunds:*
   - If only part of the order is returned, the refund will be for the value of the returned items, excluding shipping charges.

*5. Refund to Original Payment Method:*
   - Refunds are issued to the original payment method used during the purchase.

*6. Non-Refundable Items:*
   - Some items, such as gift cards, promotional items, or opened/used products, are not eligible for refunds.

*7. Cancellation After Shipment:*
   - If an order is canceled after it has been shipped, customers are responsible for return shipping costs.

*8. Failed Deliveries:*
   - In cases where delivery fails due to incorrect addresses or unavailability, the customer is responsible for additional shipping charges.

*9. Refund Inquiries:*
   - For any refund-related inquiries or concerns, please contact our customer support team at info@osiyanbeauty.com.

*10. Changes to Orders:*
   - Changes to orders, including address modifications, can be made within 24 hours of order placement. After this period, changes may not be possible.

*11. Currency for Refunds:*
   - All refunds are processed in Indian Rupees (INR).

We appreciate your trust in Osiyan Beauty, and we are committed to providing a transparent and reliable shopping experience. If you have any questions, our customer support team is ready to assist you.