Return Policy

*Return Policy for OsiyanBeauty.com*

At Osiyan Beauty, we strive to ensure your satisfaction with every purchase. If you are not entirely pleased with your order, we offer a hassle-free return policy to make your experience seamless.

*1. Eligibility for Returns:*
   - Products must be returned within 7 days from the date of delivery.
   - Items must be unused, in their original packaging, and with all tags attached.

*2. How to Initiate a Return:*
   - Log in to your Osiyan Beauty account.
   - Navigate to the "Order History" section.
   - Select the order containing the items you wish to return.
   - Follow the prompts to submit a return request.

*3. Return Shipping:*
   - Customers are responsible for the cost of return shipping unless the product is defective or the return is due to our error.
   - We recommend using a trackable shipping method to ensure your return reaches us safely.

*4. Refund Process:*
   - Once we receive and inspect the returned items, refunds will be processed within 7 business days.
   - Refunds will be issued to the original payment method.

*5. Exchanges:*
   - Unfortunately, we do not offer direct exchanges. To exchange a product, please follow the return process and place a new order.

*6. Defective or Damaged Products:*
   - In the rare event that you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving the order for assistance.

*7. Non-Returnable Items:*
   - Some products, such as opened or used items, gift cards, and promotional items, are not eligible for return.

*8. Cancellation Policy:*
   - Orders can be canceled within 24 hours of placement. After this period, the regular return policy applies.

For any further assistance or inquiries, feel free to reach out to our dedicated customer support team at info@osiyanbeauty.com.

Thank you for choosing Osiyan Beauty for your beauty needs. Your satisfaction is our priority.